You know, if somebody at the coffee shop forgets my coffee order they at least say man, I’m sorry, here’s one on the house. Not “we were really busy and here’s all the orders we DIDN’T forget, see, and by the way you always speak your order too fast and we need more staff up here and it’s raining and maybe all this is your fault anyway for taking a penny from the dish last week even though the sign says take a penny and you put a nickel in.”