These last few years, I have occasionally found myself watching the TV show Undercover Boss.
Most of the shows I’ve seen have the “undercover” person meeting front line workers and being shown how the person does the job. As the worker and undercover boss do the task(s), they talk together and we hear the stories of the workers. It may be how the worker is a single mother worrying about how she will pay for her children’s education. It may be the story of how the worker volunteers at a homeless shelter. Whatever the story the worker has to tell, it is usually some variation on heart warming to heart wrenching.
At the end of the episode, the workers the “undercover boss” has met are brought to the headquarters where they then meet the boss in his/her real life. Sometimes they recognize the person they knew as a worker, sometimes they don’t .