As Comcast continues its plan to merge with Time Warner Cable and create a massive telcom empire it has also been forced to deal with a viral recording of a Comcast customer service representative refusing to allow a customer to leave the service. Nicknamed the “call from hell”, the recording spoke to an experience many Comcast customers seem to have shared regarding the bullying and inappropriate behavior they receive from the firm.
|By: DSWright Wednesday July 23, 2014 1:13 pm|
|By: DSWright Tuesday July 15, 2014 2:25 pm|
Telcom giant Comcast already has one of the lowest customer service ratings among internet and cable providers. Now after former Endgaget editor Ryan Block posted a recording of a phone call with a Comcast customer service representative who refused to disconnect the service the reputation is secured.
|By: DSWright Wednesday June 4, 2014 6:48 am|
Yesterday the FCC public comment system crashed due to high traffic which seems to be attributable to a call from comedian John Oliver for internet trolls to visit the FCC’s website and “focus your indiscriminate rage in a useful direction.” That call came after a 13 minute segment on Oliver’s HBO show “Last Week Tonight” where Oliver railed against attempts to undermine Net Neutrality joking “the internet is not broken and the FCC is currently taking steps to fix that.”
|By: DSWright Friday May 16, 2014 11:05 am|
Federal Communications Commission (FCC) Chair Tom Wheeler has put out some misleading statements claiming the FCC was respecting the goals of Net Neutrality while operationally destroying it. And now Wheeler has put forward a rule that alleges to prevent ISPs from “blocking or slowing down access to websites” while also allowing those same ISPs to charge content companies for “faster and more reliable delivery.”
|By: DSWright Friday April 11, 2014 1:28 pm|
Though recent Supreme Court decisions have many focused on new avenues for money to influence American politics it is worth keeping in mind that the old avenues are pretty expansive. There is perhaps no clearer recent example of legalized bribery than the report today by Ars Technica that Comcast’s PAC gave money to every senator examining the Comcast-Time Warner Cable merger.
|By: DSWright Thursday February 20, 2014 9:34 am|
After losing a court case last month at the DC Court of Appeals the Federal Communications Commission is planning to issue a new set of rules for Net Neutrality. Though the court claimed Net Neutrality rules the FCC had previously offered were illegal, it did acknowledge the FCC’s authority to regulate broadband company practices under a section of the 1996 Telecommunications Act.
|By: DSWright Friday February 14, 2014 6:52 am|
It was only a matter of time before one of the giant telecommunications companies went for a monopoly, we are living under corporate capitalism after all. But Comcast’s behavior has been so blatant one has to wonder how no one in the government charged with preventing monopolies has not even raised tacit objections. For now Comcast is seeking to take over Time Warner in a move that could ruin TV and the internet.
|By: dakine01 Wednesday September 11, 2013 4:45 pm|
I wish sometimes that the various news divisions within these organizations still reflected the pioneers of broadcast journalism. Even as he sometimes did commercial shows, Edward R Murrow brought in depth reporting. Walter Cronkite did a few appearances in network shows and movies but maintained his credibility. NBC gave us Chet Huntley and David Brinkley then John Chancellor. I would hesitate to designate any current news anchors from these big 5 broadcast media groups as an heir to these men. Instead of a Huntley or Brinkley, we get Disco Dave Gregory and his dance party.
|By: Scarecrow Wednesday June 27, 2012 6:45 am|
Today NPR told us some “good news,” the story that finally, by popular demand and Presidential edict, America is going to get a national college football playoff. The story went on about how the country has been deprived for a century of the satisfaction of . . . uh, something, which I translated as knowing which collegiate athlete program is the most corrupt at recruiting the future stars for the NFL Gladiator spectacles.
|By: Scarecrow Friday July 1, 2011 1:30 pm|
Anyone who gets Comcast’s rising monthly cable bills and deteriorating service and looked at that merger would have asked how it could possibly be in the public interest to allow one of the worst corporate cable monopolies to merge with another corporate media oligopoly? Answer: it can’t. But of course, that was never the relevant question.